CATO News

COVID-19: THE ANSWERS ON TRAVEL CREDITS & REFUNDS

Wed, May 27, 2020 9:00 AM | Anonymous member (Administrator)

There's been a lot of debate and discussion recently about travel credits over refunds and, where refunds are being issued, why they're taking so long to be processed.

In this video, CATO's Chair, Dennis Bunnik tackles those questions to provide some insight and answers around:

  • The size and complexities of the travel and tourism 'ecosystem'.
  • Why travel credits rather than refunds are so important.
  • Why credits and refunds are taking so long to be processed.

In Australia, some 1-in-13 jobs is impacted directly or indirectly by travel and tourism. So, we all know somebody whose livelihood is dependent in some part on the travel and tourism industry.

CATO members create, supply and deliver the travel experiences that Australians buy through travel agencies, and we're all devastated by the events of Covid-19, and by the fact that none of us can travel.

"None of us like having our wings clipped. And we understand that travel is such an important part of Australian culture. It's who we are, it's what we do, it's as much a part of our culture as going down to Bunnings for a sausage sizzle," says Bunnik.

But for that to continue once this is all over and the borders are open again, we're going to need a strong and vibrant Australian travel industry.

Because without it, our wings are all clipped permanently.

And none of us want that.



Powered by Wild Apricot Membership Software